SHIPPING POLICY & RETURN POLICY

Under normal circumstances, orders are processed within 24 to 72 hours after the order has been placed and payment has been successfully confirmed.

Once an order has been placed and confirmed, it cannot be cancelled except as required under applicable law or at the sole discretion of PawPeak.

Following shipment, please allow approximately 5–9 business days for delivery, excluding weekends and public holidays. Delivery timeframes are estimates only and are not guaranteed.

PawPeak relies on third-party shipping carriers to deliver orders and is not responsible for delays caused by carriers, customs processing, weather, operational disruptions, or other circumstances beyond our reasonable control.

Please ensure that the shipping address provided at checkout is accurate and complete. PawPeak is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

SHIPPING OF GIFTS

If you have indicated that your order is a gift for someone, we will make every reasonable effort to process your order as quickly as possible.

Gift orders are generally processed within 24 hours of receipt. However, delivery times may occasionally take longer than expected due to circumstances outside our control.

If your gift package is delayed, we kindly ask for your patience while the carrier completes delivery.

OUR RETURNS POLICY

We take pride in ensuring that our products are carefully inspected and packaged before being shipped. However, we understand that sometimes a return may be necessary.

At PawPeak, we offer a 30-day return policy.

You have 30 calendar days from the date of delivery confirmation to request a return. If more than 30 days have passed since delivery, we are unable to offer a refund or exchange unless otherwise required by applicable law.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be in its original packaging.
• Be sealed and unopened where applicable.
• Not show signs of use, damage, or alteration.
• Have a return request submitted in accordance with our RMA Procedure within the applicable 30-day period.

PawPeak reserves the right to reject returns that do not meet these requirements.

For complete information regarding our Returns and Refund Procedures, please also refer to our Terms & Conditions of Sale, which are incorporated herein by reference.

REFUNDS

Once an approved return has been received and inspected, PawPeak will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

RETURN MATERIAL AUTHORIZATION (RMA)

All returns must be handled in accordance with PawPeak’s RMA Procedures.

Before returning any product, you must first contact PawPeak and obtain an RMA Number. Any unauthorized return received by PawPeak may be returned at the customer’s expense, and no refund will be processed until the return has been properly authorized.

If an RMA number is issued and we do not receive the returned product within 30 days of the RMA being issued, PawPeak reserves the right to cancel the RMA upon written notice and decline the associated refund.

You may cancel an RMA before shipping your return by providing written notice to PawPeak.

If we receive your authorized return within the applicable timeframe, we will inspect the returned product and, where the return is approved, process the refund in accordance with our Returns and Refund Procedures.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from the product you ordered, please contact PawPeak as soon as possible after delivery.

Please include your order number, a description of the issue, and clear photographs or other relevant evidence where appropriate. We will review the request and determine the appropriate resolution in accordance with our policies and applicable law.

CONTACT INFORMATION

If you have any questions regarding shipping, returns, refunds, or your order, please contact us through our customer support channel:

PawPeak
Website: pawpeak.com
Address: 30 N Gould St, Sheridan, WY 82801, Estados Unidos